Question 1

How does the Web Agent integrate with my website?

Accepted Answer

Integration is a single JavaScript snippet added to your website's <head> tag, similar to adding Google Analytics. The chat widget appears automatically on all pages (or pages you specify). No custom development required. Most teams are live within an hour of account setup.

Question 2

Can I customize the qualification questions the agent asks?

Accepted Answer

Yes. You define the qualification criteria (budget range, team size, timeline, use case) and the agent weaves these into natural conversation rather than presenting them as a form. You can configure different qualification flows per page or audience segment.

Question 3

How does the agent handle questions it can't answer?

Accepted Answer

The agent operates independently against your product knowledge base and FAQs, resolving the vast majority of visitor questions without any human involvement. For the rare question outside its scope, it acknowledges the limitation, provides the best available answer, and hands off to a human only when needed, either via live transfer (if someone is available) or by scheduling a follow-up.

Question 4

What happens to the conversation data?

Accepted Answer

Every conversation is stored in full and synced to the contact's CRM profile. If the visitor is a new contact, a new CRM record is created automatically with the conversation transcript, qualification score, and any data collected. Returning contacts have their profile updated.

Question 5

Can the Web Agent book meetings or demos?

Accepted Answer

Yes. The agent integrates with Calendly and Google Calendar to book meetings directly in the conversation. A visitor can go from first message to booked demo in under 3 minutes without any human involvement.

Question 6

How is the Web Agent different from a standard live chat or chatbot?

Accepted Answer

Standard chatbots follow decision trees, breaking when the conversation goes off-script. Standard live chat requires a human at every step. The Web Agent uses a large language model for natural conversation, handling unexpected questions, maintaining context across the conversation, and making intelligent routing decisions, all without a human in the loop.

Turn every website visitor into a qualified conversation.

How the Web Agent thinks

Qualify leads the moment they arrive, not hours later

Every conversation shaped by the visitor's context

Web Agent vs. Traditional Approach

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